Privacy Policy

Privacy Policy

**Effective Date:** 18 November 2025

LEM Design House (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and what rights you have when visiting our website or purchasing our products.

—

1. Information We Collect

1.1 Information You Provide
– **Account details** such as name, email address, password.
– **Order information** including billing/shipping addresses and phone number.
– **Payment details** (processed by PCI-compliant gateways; we do not store full card numbers).
– **Support messages** and any files you upload for custom designs.

1.2 Information We Collect Automatically
– **Device and usage data** (IP address, browser type, referring URL, pages viewed).
– **Cookies and analytics** to improve site performance and personalize content.

1.3 Information From Partners
– Payment providers (confirmation, fraud checks).
– Shipping carriers (tracking updates).
– Marketing platforms (email engagement metrics).

—

2. How We Use Your Information
– Process and fulfill orders, including shipping notifications.
– Provide customer support, respond to inquiries, and handle returns (if applicable).
– Personalize your shopping experience and recommend relevant products.
– Improve website functionality and analyze performance.
– Send marketing communications if you opt in (you can unsubscribe anytime).
– Comply with legal obligations and prevent fraudulent activity.

—

3. Legal Basis for Processing (GDPR)
– **Contractual necessity**: processing required to complete purchases.
– **Legitimate interest**: website analytics, service improvement, basic marketing to existing customers.
– **Consent**: newsletters, cookies beyond strictly necessary.
– **Legal compliance**: retaining records for tax and accounting.

—

4. Sharing Your Information
We never sell personal data. We only share with:
– **Service providers** (payment processors, shipping companies, IT/hosting, email marketing tools).
– **Professional advisors** (legal, tax, audit) when necessary.
– **Authorities** if required by law or to protect our rights.
All vendors are required to safeguard your data and use it solely for the contracted service.

—

5. Cookies & Tracking Technologies
We use first-party and third-party cookies to:
– Keep your cart active.
– Remember preferences (language, currency).
– Measure traffic and marketing performance (Google Analytics, Meta Pixel).
You can adjust cookie settings in your browser or via our Cookie Consent banner.

—

6. Data Retention
– Order and billing records: retained for 7 years (legal requirement).
– Account data: kept while your account is active; deleted upon request.
– Marketing contacts: retained until you unsubscribe or request deletion.

—

7. Your Rights
Depending on your jurisdiction, you may:
– Access, correct, or delete personal data.
– Object to or restrict certain processing.
– Request data portability.
– Withdraw consent for email marketing.
Submit requests via privacy@lemdesignhouse.com. We may need identity verification.

—

8. International Transfers
We operate from the United States and use global service providers. When transferring data across borders, we ensure appropriate safeguards (e.g., Standard Contractual Clauses for EU/UK residents).

—

9. Children’s Privacy
Our site is not intended for individuals under 16. We do not knowingly collect children’s data. If you believe a minor has provided information, contact us and we will delete it.

—

10. Security Measures
– HTTPS encryption across the website.
– Access controls and staff training.
– Regular monitoring for suspicious activity.
While we strive to protect your data, no method is 100% secure—please keep account credentials confidential.

—

11. Third-Party Links
We may link to other websites or apps. Their privacy policies govern their data practices; review them before sharing personal information.

—

12. Updates to This Policy
We may revise this policy periodically. Changes take effect upon posting with a new “Effective Date.” Significant updates will be communicated via email or site notice.

—

13. Contact Us
Questions or requests about privacy?
– **Email:** privacy@lemdesignhouse.com
– **Mail:** LEM Design House, 1200 Artisan Ave, Suite 205, Austin, TX 78701, USA

Thank you for trusting LEM Design House with your creativity and style.